Privacy Policy

Effective Date: May 10, 2025

Introduction

This Privacy Policy (“Policy”) describes the data collection, usage, and protection practices of Core Solutions Direct, LLC (“Core Solutions Direct,” “we,” “our,” or “us”). It applies to all websites, landing pages, forms, and digital services we offer that link to or reference this Policy (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Policy and our Terms of Service. If you do not agree with our policies and practices, please discontinue use of our Services.

This Privacy Policy is organized into the following sections:

  1. Information We Collect

  2. How We Use Your Information

  3. How We Share Your Information

  4. Use of Cookies and Similar Technologies

  5. Use of Artificial Intelligence Technologies

  6. Your Rights and Choices

  7. Data Security

  8. Data Retention

  9. Children’s Privacy

  10. State-Specific Disclosures

  11. Updates to This Policy

  12. Contact Information


1. Information We Collect

We collect both personal and non-personal information through various means:

A. Information You Provide Directly

We collect information that you provide voluntarily through:

  • Checkout and submission forms

  • Customer service inquiries

  • Newsletter or SMS sign-ups

  • Surveys or feedback forms

  • Employment or affiliate applications

Examples of data we collect:

  • Name, email address, phone number

  • Business name, entity type, EIN, state of formation

  • Mailing/billing address

  • Payment information (collected via third-party processors)

  • Account details, if you create one

  • Uploaded documents, signatures, or forms

B. Information Collected Automatically

When you access our Services, we collect technical data including:

  • IP address, browser type, operating system

  • Device type and device identifiers

  • Pages visited, time spent, referring URLs

  • Location data (based on IP or device)

We may use cookies, tracking pixels, server logs, or SDKs to collect this information.

C. Information from Third Parties

We may receive information about you from:

  • Business partners (e.g., payment processors or marketing vendors)

  • Publicly available government databases

  • Advertising or analytics providers

  • Form autofill APIs, CRM integrations, or lead sources


2. How We Use Your Information

We use your data to operate and improve the Services, including:

Service Delivery & Support:

  • To verify business information and generate compliance documentation

  • To process payments and provide transaction receipts

  • To send submission confirmations, reminders, and alerts

  • To provide customer service and technical support

Marketing & Communications:

  • To send promotional emails, SMS messages, or advertisements

  • To personalize content based on your interaction history

  • To analyze engagement across emails, ads, and landing pages

Business Operations:

  • To conduct audits and improve operational performance

  • To evaluate service usage and conversion rates

  • To comply with legal obligations or respond to regulatory inquiries

Fraud Prevention & Legal Defense:

  • To protect against spam, fraud, and unauthorized access

  • To cooperate with government investigations when legally required

  • To enforce our Terms and protect our rights or property


3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with trusted partners as necessary to operate the business:

Third-Party Service Providers

We may share limited data with vendors who assist us in:

  • Payment processing (e.g., Stripe)

  • SMS and email delivery

  • Document storage and backup

  • CRM, analytics, and support services

All such providers are contractually obligated to protect your information.

Legal and Regulatory Disclosures

We may disclose your information if:

  • Required by law, subpoena, or regulatory authority

  • Needed to respond to fraud, abuse, or security incidents

  • Necessary to protect the rights, property, or safety of Core Solutions Direct or others

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.


4. Use of Cookies and Similar Technologies

We use cookies, tracking pixels, and analytics tools to:

  • Understand website usage and improve functionality

  • Provide personalized content and advertisements

  • Track conversions and manage affiliate campaigns

  • Ensure security and detect unauthorized activity

You may disable cookies in your browser settings. However, doing so may limit access to some features.


5. Use of Artificial Intelligence Technologies

Core Solutions Direct uses AI technologies for internal optimization and service delivery, including:

  • Automated compliance form review

  • Predictive lead scoring

  • Chatbot or email reply assistance

  • Fraud detection

No sensitive decisions are made by AI without human oversight. AI tools are subject to the same privacy and data security practices outlined in this Policy.


6. Your Rights and Choices

Opt-Out of Marketing:

You may opt out of SMS or email communications at any time by:

  • Replying “STOP” to SMS messages

  • Clicking the “unsubscribe” link in marketing emails

  • Contacting [email protected]

Access, Correction, or Deletion:

You may request:

  • A copy of the personal data we hold about you

  • Corrections to inaccurate information

  • Deletion of your data (unless we are legally required to retain it)

To exercise these rights, email us at: [email protected]

We will verify your identity before processing any request.


7. Data Security

We take appropriate administrative, physical, and technical measures to protect your personal data, including:

  • SSL encryption

  • Secure third-party payment gateways

  • Role-based access control

  • Routine server audits and backups

However, no method of transmission over the internet is 100% secure. You assume the risk when providing information online.


8. Data Retention

We retain your data for as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Maintain service logs for legal and operational purposes

  • Comply with record-keeping or financial regulations

Once no longer needed, we securely delete or anonymize your information.


9. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a minor has submitted data, we will delete it promptly.


10. State-Specific Disclosures

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal data we collect

  • Right to delete personal data

  • Right to opt out of data sale (we do not sell data)

To submit a CCPA request, email: [email protected]

Nevada Residents

You may opt out of the sale of your personal information under Nevada law by submitting a request to the above email. We do not currently sell your data, but will honor opt-out requests.

Texas Residents

We may process personal data for marketing or operational purposes, but only with proper consent. No sensitive personal data is processed without user authorization.


11. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” changed accordingly. Continued use of our Services constitutes your acceptance of any revisions.


12. Contact Information

If you have questions or concerns regarding this Privacy Policy or our data practices, you may contact:

Core Solutions Direct
Email: [email protected]